Michael Blumfield

Business Communications

508-901-7510
michael@mb-bc.com

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Using Visuals, Part 1: Go with the flow

Michael Blumfield

Using Visuals, Part 1: Go with the flow

For centuries, the written word has had top billing in business communications. But times have changed – visual and auditory methods are waiting in the wings, ready to play bigger roles. The question for marketers is how to cast each technique to please the audience. So here’s the first in a series of posts (here’s […]

Filed Under: Blog Tagged With: customers, documentation, flowcharts, order form, small wins, user experience, visual messaging, writing

Hate customers? Here’s a good way to get rid of them!

Michael Blumfield 3 Comments

Hate customers? Here’s a good way to get rid of them!

Customers. Sheesh, they’re so demanding, aren’t they? You sell them a product and then they expect you to tell them how to use it! Fortunately, I’ve discovered the secret to staying clear of such nuisances. So if you’re striving to keep a lid on sales and avoid nasty business issues like hiring other people or […]

Filed Under: Blog Tagged With: customers, Design, documentation, support forum, training

Recent posts

World Series: Reminder of what leadership requires

World Series: Reminder of what leadership requires

A few years ago when the Chicago Cubs won the National League pennant, I wrote this post -- not … [Read More...]

Don’t count on an Oxford comma to fix bad writing

Don’t count on an Oxford comma to fix bad writing

Did you see the case in which a company lost millions for lack of a comma? And did you hear the … [Read More...]

Writing tip: Use parallel construction

Writing tip: Use parallel construction

Among its many lessons, "Sesame Street" taught young children how to categorize the world around … [Read More...]

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